Refund Policy

Last updated: October 19, 2026

1. What this covers

This policy covers the digital products sold on solasai.net: the security and compliance kits, the Voice AI Agent Deployment Kit, and the bundles. Each is delivered as a download link sent by email after payment through Stripe.

2. Fourteen days, any reason

If a product is not what you needed, write to [email protected] within fourteen (14) days of purchase. Include the email address you used at checkout. No form, no questions about why, and no requirement to explain what you did with the files.

3. How the refund is paid

Refunds are issued through Stripe to the original payment method within five (5) business days of your email. Stripe and your card issuer typically take a further five (5) to ten (10) business days to show the credit. You will receive Stripe's refund receipt by email when it is issued.

4. Bundles

A bundle is refunded as a whole. Partial refunds for individual kits inside a bundle are not offered, because the bundle price is already below the sum of its parts.

5. What happens to the files

A refund ends the product licence. Please delete the downloaded files and any copies. The licence terms shipped with each product (LICENSE.md inside the download, summarised at solasai.net/license) describe this in full.

6. Repeat refunds

The policy exists so that nobody pays for a document that does not fit. If the same person or organization buys and refunds the same product more than once, later requests may be declined.

7. What this does not cover

• Consulting, retainers, ClearanceReady engagements, and the Brehon SPRS Sprint, which are governed by their own Statements of Work or service agreements.
• The managed AI Receptionist for dental practices, which is governed by its service agreement.
• Purchases made on third-party marketplaces, which follow that marketplace's refund terms.

8. Contact

Solas AI LLC, [email protected]. Refund requests are answered by David A. Moline, not a ticket queue.